Privacy Policy


Company Name: WoodVanta

1. Introduction

WoodVanta (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request samples, apply for wholesale accounts, or contact us.

By using our website, you agree to the terms outlined in this policy.

2. Information We Collect

We may collect the following types of information:

Personal Information

  • Full name

  • Email address

  • Phone number

  • Company name

  • Billing and shipping address

  • Project details (for contractors/developers)

Non-Personal Information

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Time spent on our website

3. How We Use Your Information

We use the information we collect to:

  • Respond to inquiries and customer service requests

  • Process retail and wholesale orders

  • Provide bulk pricing and contractor support

  • Send product updates or promotional materials (if opted in)

  • Improve our website and services

  • Comply with legal obligations

4. Wholesale & Contractor Information

If you submit a bulk inquiry or apply for a wholesale account, we may collect business-related information such as company name, project details, and estimated order volume. This information is used strictly to evaluate partnership opportunities and provide pricing.

5. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

  • Improve user experience

  • Analyze website traffic

  • Understand visitor behavior

You may disable cookies through your browser settings; however, some features of the website may not function properly.

6. Information Sharing

WoodVanta does not sell, rent, or trade your personal information.

We may share information only with:

  • Shipping and logistics providers

  • Payment processors

  • Website hosting providers

  • Legal authorities if required by law

All third-party providers are expected to maintain confidentiality and data protection standards.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, misuse, or disclosure.

However, no internet transmission is 100% secure. We cannot guarantee absolute security.

8. Data Retention

We retain personal information only as long as necessary to:

  • Fulfill the purposes outlined in this policy

  • Comply with legal and regulatory requirements

  • Resolve disputes

9. Your Rights (Canada – PIPEDA)

Under Canadian privacy laws, you have the right to:

  • Request access to your personal information

  • Request corrections to inaccurate information

  • Withdraw consent for marketing communications

  • Request deletion where legally permitted

To exercise these rights, please contact us at:
Email: privacy@woodvanta.com

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.