1. Shipping Coverage

We proudly ship:

  • Across Canada

  • To the United States

  • Internationally (Worldwide)

Shipping availability may vary depending on product type, order volume, and destination.

2. Order Processing Time

  • Retail orders: 2–5 business days

  • Bulk / Wholesale orders: 5–10 business days

  • Custom orders: Processing time will be confirmed upon order

Orders are processed Monday–Friday, excluding holidays.

3. Estimated Delivery Time

Delivery times vary depending on location and order size.

  • Canada: 3–10 business days

  • USA: 5–12 business days

  • International: 7–21 business days

Freight shipments for large or bulk orders may require additional transit time.

4. Shipping Rates

Shipping costs are calculated based on:

  • Order size and weight

  • Delivery location

  • Shipping method (Standard / Freight)

Below is our current standard shipping structure (subject to change):

Shipping Rate Table

Region Standard Orders Large Items / Tiles Bulk / Pallet Orders
Canada – Local (Province) $XX $XX Custom Quote
Canada – Other Provinces $XX $XX Custom Quote
USA $XX $XX Custom Quote
International $XX $XX Custom Quote

⚠ Bulk and contractor orders typically ship via freight. Final shipping costs will be confirmed before dispatch.

5. Free Shipping (Optional Section – Use If Applicable)

Free shipping may be offered on select retail orders or promotional campaigns. Conditions will be clearly stated at checkout.

6. Freight & Bulk Orders

For contractor, developer, and wholesale orders:

  • Shipping is quoted separately

  • Liftgate service available upon request

  • Delivery appointments may be required

Our team will coordinate logistics directly with you.

7. International Duties & Taxes

For international shipments:

  • Customs duties and import taxes are the responsibility of the buyer

  • Shipping delays due to customs clearance are beyond our control

8. Shipping Damage

Please inspect your order upon delivery.

If your shipment arrives damaged:

  1. Take photos immediately

  2. Note damage with the carrier (if applicable)

  3. Contact us within 48 hours

We will work to resolve the issue promptly.

9. Order Tracking

Once your order ships, you will receive:

  • A shipping confirmation email

  • Tracking information (if available)